Computer User Support Specialist

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Outlook through 2024

Employment Current: 25,460
Employment Projected: 28,460
Percentage Change: 11.8%

Education/Training

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Sample Job Titles

  • Computer Specialist
  • Computer Support Specialist
  • Computer Technician
  • Desktop Support Technician
  • Help Desk Analyst, Help Desk Technician
  • Information Technology Specialist (IT Specialist)
  • Network Technician
  • Support Specialist
  • Technical Support Specialist

Duties

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.

Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Average Wages in PA

Entry Level: $32,930
Average: $52,090
Experienced: $61,670